Customer Care

The intent of our return policy is to ensure we can continue to provide you with exceptional boutique clothing and accessories. This has been and will always be our #1 goal! We pride ourselves on the very best customer service and truly value our relationship with you, our buyers and appreciate the opportunity to serve you.


  • At this time no refunds or exchanges will be issued, only store credit will be available for qualifying returns.
  • Qualifying returns will only be accepted within 30 days of purchase.
  • A return shipping cost of $5.00 will be deducted from your store credit for all returns.
  • Sale items or items purchased at 30% off or more are considered FINAL SALE. Final Sale items cannot be returned.
  • For sanitary reasons jewelry and accessories cannot be returned.
  • Original shipping fees are non-refundable.

  • Qualifying Returns: Qualifying returns include no damaged clothing, no signs of wear or tear, no make up, no stains, no odors, no pet hair, and must have original tags attached.
  • In the event your returned item does not qualify for store credit, we ask that you make arrangements for the items to be returned to you. If arrangements are not made within 30 days of us notifying you, your items will be graciously donated to a homeless shelter on your behalf.

  • Our Fault Returns: If a damaged or incorrect item is shipped to you, please notify us right away, so we can make it right! Please report it to us via email at with a picture of the defective or incorrect item within three (3) days of receiving your shipment. All clothing is thoroughly inspected for damages and accuracy prior to shipping. If, however, something slipped past us please let us know immediately. If you send your item back without informing us as requested, we will consider any damages that are seen to be regular wear and tear. The return shipping fee will be waived, if the return is due to a Closet Symphony error or mistake.

  • Any questions or concerns regarding our Return Policy can be directed to Thank you for shopping the Closet Symphony Boutique!!